AutomotiveCustomer Service
Auto mechanic quotes generated in minutes, not hours
AI assistant handles inquiries, provides estimates, and books appointments
80%
Inquiries automated
5min
Avg. quote time
35%
More bookings
System Architecture
Before
- ✕Phone ringing constantly during repairs
- ✕Quotes taking hours to prepare manually
- ✕Customers leaving due to slow response
- ✕Mechanics interrupted for simple questions
- ✕Appointment scheduling chaos
After
- Instant responses to common questions 24/7
- Preliminary quotes generated in under 2 minutes
- Customers self-schedule appointments
- Mechanics focus on repairs, not phones
- All inquiries logged and tracked
What Was Built
- AI chatbot trained on service catalog and pricing
- Parts database integration for accurate quotes
- Calendar integration for real-time availability
- Photo upload for damage assessment
- Automatic follow-up for abandoned quotes
- CRM integration for customer history
- Escalation to human for complex repairs
Tech Stack
Vercel AI SDK
OpenAI
Google Calendar
Next.js
Guardrails & Reliability
- Human handoff for complex diagnostics
- Price validation before final quote
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