HospitalityCustomer Service
Restaurant bookings and inquiries handled 24/7
AI handles reservations, menu questions, and special requests around the clock
90%
Inquiries automated
0
Missed reservations
25%
More covers booked
System Architecture
Before
- ✕Missing calls during busy service hours
- ✕Staff interrupted to answer basic questions
- ✕Reservation errors from manual entry
- ✕No way to handle after-hours inquiries
- ✕Special dietary requests getting lost
After
- Every call and message answered instantly
- Staff focused on in-house guests
- Reservations booked directly into system
- 24/7 availability for bookings
- Dietary needs flagged and tracked
What Was Built
- Multi-channel AI assistant (phone, web, SMS)
- Menu knowledge base with dietary filters
- Real-time reservation system integration
- Special request logging and kitchen alerts
- Waitlist management and notifications
- Review response automation
- Peak time staffing recommendations
Tech Stack
Voiceflow
OpenAI
OpenTable
Twilio
Guardrails & Reliability
- Human escalation for VIP requests
- Overbooking prevention logic
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